Analysis of Online Dispute Resolution

Due to the expansion and widespread use of the Internet, interaction and communication that were previously conducted face-to-face have moved to the online environment. This new environment brings special problems, issues, and adaptations. One of the more recent practices that has moved to the online environment is formal negotiation. This book studies human behaviorial similarities and differences of parties during situational negotiations, by comparing reported behaviors of negotiators who negotiate online with reported behaviors of negotiators who negotiate face-to-face.

Dr. Allen T. Craddock is an active trial attorney and the managing director of Ceasefire, a Non-Profit Organization. Allen has mediated, facilitated, and convened over 4,000 disputes. Holding two doctorate degrees, Allen is a frequently requested speaker and serves as an adjunct professor of law at St. Mary?s University, San Antonio, Texas.