Answering the Ultimate Question: How Net Promoter Can Transform Your Business
Language: English
Published by Jossey-Bass, 2008
- Hardcover
- Used

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AbeBooks seller since March 16, 2007
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Add to basketItem description from seller
Seller Inventory # GOR003516849
- Title
- Answering the Ultimate Question: How Net Promoter Can Transform Your Business
- Author
- Brooks PhD, Laura L.
- Publisher
- Jossey-Bass
- Publication year
- 2008
- Condition
- Very Good
- Binding
- Hardback
- Language
- English
- ISBN 10
- 0470260696
- ISBN 13
- 9780470260692
- Item weight
- 499 grams
"Synopsis" may belong to another edition of this title.
About the Author
The Authors
RICHARD OWEN is CEO of Satmetrix. Satmetrix was instrumental in developing the concept of Net Promoter and is dedicated to helping organizations apply and benefit from this revolutionary approach using innovative technology and services.
LAURA BROOKS, PhD, is vice president of research and consulting at Satmetrix. She is the acknowledged expert in applying the Net Promoter discipline at an operational level. Brooks has conducted and published over thirty studies on Net Promoter, customer loyalty, and word of mouth marketing.
"About the title" may belong to another edition of this title.
WorldofBooks
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