Answering the Ultimate Question: How Net Promoter Can Transform Your Business
Owen, Richard; Brooks PhD, Laura L.
Language: English
Published by Jossey-Bass, 2008
- Hardcover
- New

Seller: Brockett Designs, Emigrant, MT, U.S.A.Brockett Designs
AbeBooks seller since May 14, 2019
Condition: New
US$ 5.60
Quantity: 1 available
Add to basketItem description from seller
Excellent condition. Interior is tight, bright and clean; no underlining, notes or highlighting. Hard covers are tight and stiff. Complete with original and sticker free paper dust cover. Minor scuffing and/or wrinkles on the paper dust cover. 100% Satisfaction Guaranteed. All items are carefully enclosed with bubble wrap. We ship promptly and worldwide via US Post and will email you a tracking number.
Seller Inventory # SKU0062665
- Title
- Answering the Ultimate Question: How Net Promoter Can Transform Your Business
- Author
- Owen, Richard; Brooks PhD, Laura L.
- Publisher
- Jossey-Bass
- Publication year
- 2008
- Condition
- New
- Binding
- Hardcover
- Language
- English
- ISBN 10
- 0470260696
- ISBN 13
- 9780470260692
- Item weight
- 18 ounces
- Seller catalogs
- 25.64
"Synopsis" may belong to another edition of this title.
About the Author
The Authors
RICHARD OWEN is CEO of Satmetrix. Satmetrix was instrumental in developing the concept of Net Promoter and is dedicated to helping organizations apply and benefit from this revolutionary approach using innovative technology and services.
LAURA BROOKS, PhD, is vice president of research and consulting at Satmetrix. She is the acknowledged expert in applying the Net Promoter discipline at an operational level. Brooks has conducted and published over thirty studies on Net Promoter, customer loyalty, and word of mouth marketing.
"About the title" may belong to another edition of this title.
Brockett Designs
Emigrant, MT, U.S.A.
AbeBooks seller since May 14, 2019
Shipping rates within U.S.A.
| Item | 6 to 16 business days | 3 to 8 business days |
|---|---|---|
| First item | US$ 4.99 | US$ 14.00 |
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Brockett Designs has over 40 years of experience in the mail order business. They are conveniently located in south central Montana for rapid shipping to all parts of North America. Their well trained sales staff meticulously inspects each book and provides an accurate as possible, description when listing it. Your book will be carefully wrapped, securely packaged and promptly shipped via the delivery method you choose by Brockett Designs' professional shipping crew. Returns are never a problem and are always handled quickly and efficiently. Brockett Designs guarantees your satisfaction with their products and service or your purchase price will be cheerfully refunded. We want every order to go as smoothly as possible, but in rare cases, problems will occur and mistakes will happen. Buyers should contact us with any questions or problems they may have. *Feedback should not be given until after Brockett Designs has had the opportunity to address the problem. In nearly all cases the problem will be resolved quickly and to the buyer's satisfaction.…
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Brockett Designs
MT, U.S.A.