Appraisal System and Employee Performance. Case Study of the International Committee of the Red Cross in Yemen

Master's Thesis from the year 2023 in the subject Leadership and Human Resources - Employee Motivation, Employee Satisfaction, grade: 1,3, course: MASTER IN THE INTERNATIONAL BUSINESS ADMINISTRATION, language: English, abstract: The first objective of the study is to investigate the impact of the performance appraisal system on employee performance at the ICRC (International Committee of the Red Cross) in Yemen. The study depends on three constructs of the performance appraisal system-perceived fairness, perceived accuracy, and quality of appraisal feedback-for examining their impacts on employees' performance. The second objective of the study is to examine whether motivation moderates the relationship between the performance appraisal system and employees' performance. The study adopts a descriptive quantitative method for collecting primary data through the questionnaires distributed to 217 employees at the ICRC in Yemen. Correlation analysis and simple and multiple regressions were applied to examine the impacts of the independent variables. By analyzing variables individually, the study found a positive influence and a significant relationship between the perceived fairness of performance appraisal and employees' performance, between the perceived accuracy of performance appraisal and employees' performance, and between the quality of appraisal feedback and employees' performance. Through the combined measurements of the variables using multiple regression analysis, the results revealed that perceived accuracy has a stronger effect and a positive relationship with employees' performance than other variables. Though it showed that perceived fairness and feedback quality don't have a significant impact on employees' performance, in addition, the study revealed that motivation plays a positive role as a moderator between the performance appraisal system and employees' performance. Besides, it found that motivation significantly influences the relationship bet