Effective communication is at the heart of good management. This comprehensive book describes effective communication skills including organisational structures group dynamics overcoming barriers to good communication effective listening and counselling skills in primary care. It provides the reader with the tools needed to manage effectively including those essential for leadership interviewing teaching and supervision. In addition it looks at strategies for dealing with stress such as problem solving techniques and improving personal organisation. Communication and the Manager's Job is a concise yet comprehensive guide for GPs practice managers and all members of the primary care team with an interest in their own personal and professional development.
"The Inner Apprentice explores the role of the teacher in the learning process and demonstrates how changes in balance between teacher and learner can influence learning itself. The book draws on examples from the philosophers and legends of Ancient Greece, from the apprentice-masters of medieval Europe, from the fiction of modern literature, and films from the sportsmen of today to illuminate with clarity the philosophy and principles that can enhance the learning process. It introduces the concept of awareness-based teaching and shows how specific awareness-raising techniques can aid the way in which people learn."
―From the Foreword by Bill Styles