Title: Architecture and Patterns for IT Service Management, Resource Planning, and Governance: Making Shoes for the Cobbler's Children
Publisher: Morgan Kaufmann
Publication Date: 2011
Language: English
ISBN 10: 0123850177
ISBN 13: 9780123850171
Binding: Soft cover
Edition: 2nd Edition
Condition: new
Weight: 0.98 kilograms

About this title

Synopsis

Information technology supports efficient operations, enterprise integration, and seamless value delivery, yet itself is too often inefficient, un-integrated, and of unclear value. This completely rewritten version of the bestselling Architecture and Patterns for IT Service Management, Resource Planning and Governance retains the original (and still unique) approach: apply the discipline of enterprise architecture to the business of large scale IT management itself. Author Charles Betz applies his deep practitioner experience to a critical reading of ITIL 2011, COBIT version 4, the CMMI suite, the IT portfolio management literature, and the Agile/Lean IT convergence, and derives a value stream analysis, IT semantic model, and enabling systems architecture (covering current topics such as CMDB/CMS, Service Catalog, and IT Portfolio Management). Using the concept of design patterns, the book then presents dozens of visual models documenting challenging problems in integrating IT management, showing how process, data, and IT management systems must work together to enable IT and its business partners. The edition retains the fundamental discipline of traceable process, data, and system analysis that has made the first edition a favored desk reference for IT process analysts around the world. This best seller is a must read for anyone charged with enterprise architecture, IT planning, or IT governance and management.

Lean-oriented process analysis of IT management, carefully distinguished from an IT functional model
Field-tested conceptual information model with definitions and usage scenarios, mapped to both the process and system architectures
Integrated architecture for IT management systems
Synthesizes Enterprise Architecture, IT Service Management, and IT Portfolio Management in a practical way

About the Author

Charles Betz is the Research Director for IT Portfolio Management for Enterprise Management Associates, with extensive practitioner experience as an enterprise architect for large scale IT operations in retail and financial services.

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