Architecture and Patterns for It Service Management, Resource Planning, and Governance

Charles T Betz

ISBN 10: 0123850177 / ISBN 13: 9780123850171

Published by Elsevier Science Sep 2011, 2011

About this Item

This item is printed on demand - it takes 3-4 days longer - Neuware -Information technology supports efficient operations, enterprise integration, and seamless value delivery, yet itself is too often inefficient, un-integrated, and of unclear value. This completely rewritten version of the bestselling Architecture and Patterns for IT Service Management, Resource Planning and Governance retains the original (and still unique) approach: apply the discipline of enterprise architecture to the business of large scale IT management itself. Author Charles Betz applies his deep practitioner experience to a critical reading of ITIL 2011, COBIT version 4, the CMMI suite, the IT portfolio management literature, and the Agile/Lean IT convergence, and derives a value stream analysis, IT semantic model, and enabling systems architecture (covering current topics such as CMDB/CMS, Service Catalog, and IT Portfolio Management). Using the concept of design patterns, the book then presents dozens of visual models documenting challenging problems in integrating IT management, showing how process, data, and IT management systems must work together to enable IT and its business partners. The edition retains the fundamental discipline of traceable process, data, and system analysis that has made the first edition a favored desk reference for IT process analysts around the world. This best seller is a must read for anyone charged with enterprise architecture, IT planning, or IT governance and management. Lean-oriented process analysis of IT management, carefully distinguished from an IT functional model Field-tested conceptual information model with definitions and usage scenarios, mapped to both the process and system architectures Integrated architecture for IT management systems Synthesizes Enterprise Architecture, IT Service Management, and IT Portfolio Management in a practical way 480 pp. Englisch.

Seller Inventory # 9780123850171

Bibliographic Details

• Title: Architecture and Patterns for It Service Management, Resource Planning, and Governance
• Publisher: Elsevier Science Sep 2011
• Publication Date: 2011
• Language: English
• ISBN 10: 0123850177
• ISBN 13: 9780123850171
• Binding: Taschenbuch
• Edition: 2nd Edition
• Condition: Neu
• Dimensions: 233W x 192H x 35D millimeters 233 millimeters width by 192 millimeters height by 35 millimeters depth
• Weight: 982 grams

About this title

Synopsis

Information technology supports efficient operations, enterprise integration, and seamless value delivery, yet itself is too often inefficient, un-integrated, and of unclear value. This completely rewritten version of the bestselling Architecture and Patterns for IT Service Management, Resource Planning and Governance retains the original (and still unique) approach: apply the discipline of enterprise architecture to the business of large scale IT management itself. Author Charles Betz applies his deep practitioner experience to a critical reading of ITIL 2011, COBIT version 4, the CMMI suite, the IT portfolio management literature, and the Agile/Lean IT convergence, and derives a value stream analysis, IT semantic model, and enabling systems architecture (covering current topics such as CMDB/CMS, Service Catalog, and IT Portfolio Management). Using the concept of design patterns, the book then presents dozens of visual models documenting challenging problems in integrating IT management, showing how process, data, and IT management systems must work together to enable IT and its business partners. The edition retains the fundamental discipline of traceable process, data, and system analysis that has made the first edition a favored desk reference for IT process analysts around the world. This best seller is a must read for anyone charged with enterprise architecture, IT planning, or IT governance and management.

• Lean-oriented process analysis of IT management, carefully distinguished from an IT functional model
• Field-tested conceptual information model with definitions and usage scenarios, mapped to both the process and system architectures
• Integrated architecture for IT management systems
• Synthesizes Enterprise Architecture, IT Service Management, and IT Portfolio Management in a practical way

About the Author

Charles Betz is the Research Director for IT Portfolio Management for Enterprise Management Associates, with extensive practitioner experience as an enterprise architect for large scale IT operations in retail and financial services.