Assertiveness: A Working Guide

Concentrating on the practical aspects of developing personal assertiveness, this work aims to illustrate how individuals can develop a keener sense of personal responsibility and take a firmer line in decisions which affect them. The book covers preparation, basic assertive/aggressive behaviour, body language and voice, criticism and compliments, stress management and saying "no". It is illustrated throughout with cartoons.

Paddy O'Brien is an experienced training consultant who specialises in assertiveness, stress management and personal safety skills. She is also the author of the highly successful Positive Management (Nicholas Brealey).