Former library copy. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.

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Bibliographic Details

Title: Assessing Satisfaction in Health and Long-Term Care : Practical Approaches to Hearing the Voices of Consumers
Publisher: Springer Publishing Company, Incorporated
Publication Date: 1999
Language: English
ISBN 10: 0826113052
ISBN 13: 9780826113054
Binding: Soft cover
Condition: Very Good
Weight: 0.5 pounds

About this title

Synopsis

Drawing from their own research, the authors have created a book that answers the much asked questions about how to access the satisfaction of health and long-term care recipients successfully.

Designed to be practical in its application, the book includes many examples of questions and approaches used to access consumer satisfaction. Part 1 provides an overview, in which the authors discuss theories, approaches to measuring consumer satisfaction, and how to implement a consumer data collection strategy. Part II focuses on a broad range of specific areas or settings for assessment including in-home care, nursing homes, and assisted living.

This concise book is must reading for practitioners, researchers, and students committed to listening to the voices of their clients and improving the delivery of care.

From the Back Cover

Drawing from their own research, the authors have created a book that answers the much asked questions about how to access the satisfaction of health and long-term care recipients successfully.

This concise book is must reading for practitioners, researchers, and students committed to listening to the voices of their clients and improving the delivery of care. "

"About this title" may belong to another edition of this title.

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Better World Books (https://www.BetterWorldBooks.com) is a for-profit, socially conscious business and a global online bookseller that collects and sells new and used books online, matching each purchase with a book donation. Each sale generates funds for literacy and education initiatives in the U.S., the UK, and around the world. Since its launch in 2003, Better World Books has raised $33 million for libraries and literacy, donated over 32 million books, and reused or recycled more than 397 million books.

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