Augmenting Customer Experience with SharePoint Online : Building Portals and Practices to Improve Usability
Language: English
Published by Apress L. P., 2019
- Softcover
- Used
Seller: Better World Books, Mishawaka, IN, U.S.A.Better World Books
AbeBooks seller since August 3, 2006
Condition: Used - Good
US$ 34.87
Quantity: 1 available
Add to basketItem description from seller
Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
Seller Inventory # 53008078-6
- Title
- Augmenting Customer Experience with SharePoint Online : Building Portals and Practices to Improve Usability
- Author
- Waghmare, Charles
- Publisher
- Apress L. P.
- Publication year
- 2019
- Condition
- Good
- Binding
- Soft cover
- Language
- English
- ISBN 10
- 148425533X
- ISBN 13
- 9781484255339
- Item weight
- 1.001 pounds
- Dimensions
- N/A
Build, enrich, and transform customer experience using SharePoint Online. This book will discuss different SharePoint Online approaches that you can use to enhance customer experience, including digital portals, enterprise content management, Microsoft Teams and much more.
Augmenting Customer Experience with SharePoint Online starts with an introduction to SharePoint Online features you can adopt to create better digital customer experience and transformation. Next, you will learn about augmentation for user and customer experience followed by guidelines and methods to develop smart and intelligent portals. Moving forward, you will cover enterprise and web content management in detail along with the challenges and benefits of using SharePoint Online. The partner ecosystem is discussed next with a detailed discussion on working with suppliers, partners, and vendors. Along the way, you will see how to create smart solutions using SharePoint Online and how to managecustomer references. Finally, you will go through the use of SharePoint Online in different business sectors with the help of case studies.
After reading the book, you will be able to adopt SharePoint Online features to augment customer and user experience.
What You Will Learn
- Augment customer experience
- Create smart and intelligent portals for various business needs
- Efficiently manage enterprise and web content
- Enhance your partner ecosystem for better collaboration Build SharePoint Online solutions
Who This Book Is For
Anyone wanting to adopt SharePoint Online to develop portals, content management systems, knowledge hubs, reference captures, or online foundries."Synopsis" may belong to another edition of this title.
About the Author
Charles David Waghmare has been working with Shell as Business Analyst in the area of Office 365 services such as SharePoint Online, Yammer, and Teams.
Before, he was working with Capgemini since 2011 for period of eight years, into various roles such as Yammer Community Manager, managing Enterprise Knowledge Management platform called as KM3 and developing a Knowledge Management platform for Digital Customer Experience (DCX) organization using SharePoint Online, to manage Client references and knowledge assets related to Artificial Intelligence and customer experience (CX) and promoting Microsoft Azure Chatbots to automate processes, develop proactive conversation with users and create new use cases. Recently, Charles has joined Shell
Before Capgemini, Charles worked with ATOS (Erstwhile SIEMENS Information Systems limited) for a period of five years starting 2011. In his tenure, he was Community Manager of SAP-based communities at ATOS where he managed communities using Technoweb 2.0 – a Yammer-like platform. In this Communities of Practice (CoP) initiative, Charles was also responsible for managing community sites built in SharePoint. Further, at ATOS, Charles was global rollout manager for a structured document-management system built in SharePoint.Charles loves reading motivation books and his favourite book is “The Monk who sold his Ferrari”.
"About the title" may belong to another edition of this title.
Better World Books
Mishawaka, IN, U.S.A.
AbeBooks seller since August 3, 2006
Shipping rates within U.S.A.
| Item | 4 to 8 business days | 3 to 5 business days |
|---|---|---|
| First item | US$ 0.00 | US$ 13.00 |
Payment methods
Store description
Better World Books (https://www.BetterWorldBooks.com) is a for-profit, socially conscious business and a global online bookseller that collects and sells new and used books online, matching each purchase with a book donation. Each sale generates funds for literacy and education initiatives in the U.S., the UK, and around the world. Since its launch in 2003, Better World Books has raised $33 million for libraries and literacy, donated over 32 million books, and reused or recycled more than 397 million books.…
Seller's business information
Better World Books Marketplace, Inc.
55740 Currant Road
Mishawaka, IN U.S.A. 46545
Terms of sale
Better World Books (BWB) values your satisfaction and offers you returns within thirty (30) days after the estimated delivery date on most items. All returned items must be in the original condition; used items should include the SKU sticker located on the spine or back of the product.
If you have an incomplete, incorrect, or damaged shipment, please contact our Customer Care team via Abebooks contact seller options before proceeding with the return.Please keep in mind that because we deal mostly in used books, any extra components, such as CDs, DVDs, figurines, or access codes are not included.
Shipping terms
Please allow 1-2 business days for order fulfillment.