Automation and Control in Hotel Management

Automation and Control in Hotel Management: Civic Turbulence and Hospitality Resilience
By Brian Scott Angerer

In today’s hospitality landscape, operational excellence depends on more than technology—it requires a balance of automation, human judgment, and ethical governance. Automation and Control in Hotel Management is your comprehensive guide to building resilient hotel operations amid rapid technological change and civic uncertainty.

This book equips hotel leaders, revenue managers, and operations professionals with practical frameworks, case studies, and templates to master five critical domains:

• Foundations of Control: Understand the operations control stack, USALI standards, and KPI discipline for financial transparency and performance.
• Core Automation Systems: Explore Property Management Systems (PMS), Revenue Management Systems (RMS) with AI-driven dynamic pricing, Building & Energy Management (BMS/EMS), and robotics for guest service automation.
• Human-Centered Leadership: Implement role charters, cadence-based management, and coaching strategies to empower teams alongside automation.
• Trust and Risk Management: Navigate public trust challenges, disinformation cycles, and demand volatility with ethical communication and crisis response.
• Security and Compliance: Apply ISO/IEC 27001 principles, cybersecurity best practices, and operational risk frameworks to protect data and ensure compliance.
• Design and Execution: Build dashboards, automate alerts, and standardize SOPs for consistent performance. Learn forecasting and scenario planning to safeguard liquidity and meet lender covenants.

Hospitality is a high fixed-cost business where small shifts in demand can cascade into financial risk. This book provides actionable tools—rate fence matrices, energy audit checklists, crisis communication SOPs, and forecasting templates—so you can make informed decisions quickly and confidently.

• Hotel General Managers and Department Heads
• Revenue and Operations Leaders
• Hospitality Technology Professionals
• Students and Educators in Hotel Management Programs

• 13 chapters covering automation, control systems, and resilience strategies
• Real-world case studies from hotels navigating civic turbulence and technology adoption
• Visual dashboards, templates, and checklists for immediate implementation
• Ethical frameworks for pricing, communication, and data governance

Whether you’re optimizing pricing with AI, integrating IoT for energy savings, or safeguarding guest trust during volatile times, this book is your blueprint for sustainable success in modern hospitality.