Automotive Service Management

Automotive Service Management is the most comprehensive text available covering the many skills needed to manage in the automotive service industry, whether for car dealerships, repair and maintenance shops, or parts and accessories retailers.

Full of real examples, the content builds from basic knowledge and organizational skills to advanced leadership, planning and employee management. A sample ASE C1 Service Consultant test, with sample questions and test-taking tips, will help you prepare for this certification exam.

The 4th Edition is full of new content, including a chapter on employee development, at-home activities and service consultant insights. End-of-chapter review questions have doubled in number since the last edition, and most graphics were replaced or updated to keep the content fresh.

About our author

Andrew A. Rezin is Emeritus Chair of Automotive and Applied Technologies at Columbus State Community College, Past Director of the Midwest Hydrogen Center of Excellence located at The Ohio State University Center for Automotive Research, and an independent consultant in the automotive and educational space. Dr. Rezin brings a unique perspective to the subject of service management based on his diverse automotive background in industry and higher education.

Drawing upon 20 years of private sector auto industry experience working for major automotive manufacturers and managing large service departments, combined with his extensive experience as college instructor and department chairperson, he provides a unique and informed perspective based on real-life experience with the critical topics so necessary to be successful in the modern automotive service industry.