Availability and Capacity Management in the Cloud : An ITSM Narrative Account

Mclean, Daniel

ISBN 10: 1849285500 / ISBN 13: 9781849285506

Published by It Governance Publishing, 2014

About this Item

Unread book in perfect condition.

Seller Inventory # 21056507

Bibliographic Details

• Title: Availability and Capacity Management in the Cloud : An ITSM Narrative Account
• Publisher: It Governance Publishing
• Publication Date: 2014
• Language: English
• ISBN 10: 1849285500
• ISBN 13: 9781849285506
• Binding: Soft cover
• Condition: As New

About this title

Synopsis

In Availability and Capacity Management in the Cloud: An ITSM narrative, Daniel McLean’s fictional IT service management practitioner, Chris, faces the challenge of integrating cloud services into an ITSM structure. Based on the real-life experience of the author and other ITSM practitioners, this book tells the story of a cloud services implementation, exposing potential pitfalls and exploring how to handle issues that come with such projects. The end-of-chapter pointers give useful advice on dealing with the challenges organizations face when considering cloud services.

About the Author

Daniel McLean has worked in IT for more than 20 years, and for more than ten years has been designing, implementing and operating processes to support ITSM. His work focuses on bringing the best practices from the ITSM Standards into practical operational processes that are tailored to the needs of the particular organisation. Daniel has developed and delivered customized ITIL courseware to a number of organisations and was a peer reviewer during the development of the ITIL 2007 v3 Service Strategy element of the ITIL framework. He holds many honors in IT and related areas.