Award Winning Customer Service: 101 Ways to Guarantee Great Performance
Language: English
Published by Amacom (edition ), 2007
- Softcover
- Used
Seller: BooksRun, Philadelphia, PA, U.S.A.BooksRun
AbeBooks seller since February 2, 2016
Condition: Used - Very good
US$ 5.42
Quantity: 2 available
Add to basketItem description from seller
It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.
Seller Inventory # 0814474543-8-1
- Title
- Award Winning Customer Service: 101 Ways to Guarantee Great Performance
- Author
- Evenson, Renee
- Publisher
- Amacom (edition )
- Publication year
- 2007
- Condition
- Very Good
- Binding
- Paperback
- Language
- English
- ISBN 10
- 0814474543
- ISBN 13
- 9780814474549
Offers scores of quick tips for readers looking to improve and then maintain their company’s level of customer service.
Delivering top-of-the-line customer service is Job #1 for most companies, an important factor in keeping profits high and customers coming back. Customer service problems can damage not just a company’s reputation but its bottom line, so for busy managers -- and business owners with little time to search for solutions -- some fast help is needed.\
Award-Winning Customer Service is chock full of practical advice on important topics such as: * planning and goal setting * effective communication * leadership * preparing for change * continual learning * coaching and development * effective feedback * motivational and problem-solving meetings * conflict resolution * follow-up and staying on top of the game * and more.
Containing 101 effective tips in all, unique "When this happens, try this" sections, and encouraging quotes, this is an essential reference for anyone who needs guidance or just a refresher on making customers feel truly valued.
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BooksRun
Philadelphia, PA, U.S.A.
AbeBooks seller since February 2, 2016
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