Title: Balance Score Card: A tool for organizational efficiency and Patient Satisfaction
Publisher: LAP LAMBERT Academic Publishing
Publication Date: 2014
Language: English
ISBN 10: 3659500119
ISBN 13: 9783659500114
Binding: Soft cover
Condition: New

About this title

Synopsis

Today’s organizations mostly emphasize on financial performance measures. It is dis-satisfactory to know that financial measure is the main tool used to assess the overall health of the organization. Financial indicators never tell the entire story of an organization, since talent, organizational culture, and customer relationships go a long way toward dictating future financial performance. Any Hospital needs to prepare for the future to ensure long term survival and profitability. The balanced scorecard provides an approach to deciding where the organization is heading (it's strategies), what is needed to get there (objectives) and what has to measured and controlled now to ensure that it stays on course to deliver the desired outcome in the future. As a way to measure non-financial performance in an organization, the balanced scorecard approach “balances” customer, internal process, and learning and growth measures against traditional financial measures.

About the Author

Dr Elizabeth Malathi has graduated in Bachelors Degree in Physiotherapy From NTR University of Health Sciences, has obtained Masters in Hospital Management from Osmania University,worked for Krishna Institute of Medical sciences and is currently working as a Business Analyst,Technology Health Care Provider at Deloitte Consulting India Pvt.Ltd.

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