Baldrige In Plain English, Second Edition: Understanding Performance Excellence 2017-2018

John Vinyard

ISBN 10: 0873899504 / ISBN 13: 9780873899505

Published by ASQ Quality Press (edition 2), 2017

About this Item

It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.

Seller Inventory # 0873899504-11-1

Bibliographic Details

• Title: Baldrige In Plain English, Second Edition: Understanding Performance Excellence 2017-2018
• Publisher: ASQ Quality Press (edition 2)
• Publication Date: 2017
• Language: English
• ISBN 10: 0873899504
• ISBN 13: 9780873899505
• Binding: Paperback
• Edition: 2.
• Condition: Very Good

About this title

Synopsis

Reading the Baldrige Criteria for Performance Excellence (CPE) can be challenging; many people have difficulty understanding what all the elements mean on their first (or 10th?) reading. For those who become Baldrige examiners, the Criteria often come alive in their third year as an examiner. In that third year, the flow becomes clearer, the linkages make more sense, and the overall process is more evident. Many people and organizations, however, do not have three years to study and wait. Organizations entering this process need tools that can help them understand the CPE model and process quickly. This book is designed to make the process of understanding the CPE easier. Following each selection of the CPE is a section with that particular part of the Criteria described in 'plain English.' This is an introduction to the basics of that particular area. It provides a common sense description of what the CPE questions are asking.

About the Author

John Vinyard is a Managing Partner and Co-Founder of Genitect. John has worked with numerous international firms in Europe, the Middle East, India, Asia, and the Pacific Rim. He specializes in working with leadership teams to help transform their organizations. John has worked with the Baldrige Award Program since 1991. He has helped 16 organizations become Baldrige Award recipients, including: Charleston Area Medical Center, Don Chalmers Ford, Advocate Good Samaritan Hospital, Poudre Valley Health System, Sharp Healthcare, Northern Mississippi Medical Center, PRO-TEC Coating, and others.