Baldrige User's Guide: Organization Diagnosis, Design, and Transformation

Whether diagnosing the existing organization, designing or redesigning systems or leading the transformation, this practical guide has the tools and advice that readers will need to build a high performing organization. The second edition delves into the latest advances in the Baldrige process, which helps drive organizations to be more competitive and achieve performance excellence. Authors Latham and Vinyard strike a balance between theoretical and practical approaches, emphasizing the impact of the leader’s role in determining healthy directions for a changing organization.

John Latham, PhD is the Director of the Monfort Institute and a Monfort Executive Professor of Management, Monfort College of Business at the University of Northern Colorado. he is also a managing partner and co-founder of Genitect, LLC an organization diagnosis, design, and transformation firm with offices in Atlanta and Colorado Springs. An International management consultant and organization architect he specializes in the assessment and redesign of business systems to achieve sustainable results for multiple stakeholders. Some of his clients have included Boeing, British Airways, Kawasaki, Lockheed Martin, Motorola, Pro-Tec Coating Company, Ritz Carlton Hotel Company, and TATA Sons Ltd. (India). John has served on the Malcolm Baldrige National Quality Award Board of Examiners for nine years from 1996-2005. As a senior examiner and leader for the program he led the evaluations of some of the nation's highest performing companies including leading site visits in 2000 and 2001.

John Vinyard is a Managing Partner and Co-Founder of GENITECT, LLC an organization diagnosis, design, and transformation firm with offices in Atlanta and Colorado Springs. He specializes in working with leadership teams to help transform their organizations. John has worked with 5 Baldrige recipients throughout their journey, and has helped them use the Baldrige Model to significantly impact their bottom-line results. Some of John's clients have included: Boeing Airlift & Tanker, and Corning Telecommunications Products Division. John served on the Malcolm Baldrige National Quality Award Board of Examiners for six years from 1991 to 1996. Since that time he has helped the Baldrige Program as an Alumni Examiner, (Headed the Alumni Examiner Program), head of case study writing teams, and has facilitated examiner training.