The Basics of Process Mapping
Damelio, Robert
ISBN 10: 0527763160 ISBN 13: 9780527763169
Published by Productivity Press, 1996
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About this Item
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Very Good condition. A copy that may have a few cosmetic defects. May also contain a few markings such as an owner's name, short gifter's inscription or light stamp. Seller Inventory # E16A-02243
Synopsis:
Practical and easy to read, this book contains a case study of both levels of process mapping and guidelines for when to use each type. It details the importance of process mapping in examining a work flow and customer-supplier relationships as the foundation for appropriate improvements. The author provides step-by-step instructions for creating and interpreting a relationship process map and a cross-functional process map, and reviews the commonly used flowchart. Highlighting the relationship of process mapping to flowcharting, he delineates the differences between a cross-functional process map, a relationship map, and a flowchart, providing detailed examples of why and how each is used in specific situations.
About the Author: Robert Damelio is president of The Bottom Line Group, offering consulting and training on process improvement, benchmarking, measurement, and related practices. He is the former president of the Texas chapter of the NSPI and a member of ASQC and ASTD.
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Bibliographic Details
Title: The Basics of Process Mapping
Publisher: Productivity Press
Publication Date: 1996
Binding: Soft cover
Condition: Very Good
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