This book focuses on how Chicago actually tried to formulate and implement problem solving as part of a thoroughgoing change in its style of policing. It describes the five-step problem-solving model that the city developed for tackling neighborhood problems ranging from graffiti to gang violence.

About the Author

Wesley G. Skogan is professor of political science and a member of the research faculty of the Institute for Policy Research at Northwestern University. He has been evaluating policing projects, programs for crime victims and community crime prevention efforts for 25 years. Susan M.. Hartnett is a research associate at the Institute for Policy Research at Northwestern University, and project director for its evaluation of Chicago's community policing program. Her background includes a decade of survey research and program evaluation in such areas as education, crime prevention, the media, delinquency and policing. Jennifer T. Comey is on the research staff of the Institute for Policy Research at Northwestern University. Previously she worked at the Chicago Police Department helping implement their community policing program. Jill DuBois is on the research staff of the Institute for Policy Research at Northwestern University. She directs a longitudinal evaluation of the implementation of organizational change within the Chicago Police Department. Marianne Kaiser was on the research staff of the Institute for Policy Research at Northwestern University. She participated in several community policing evaluations over a 12-year period, most recently examining the development and training efforts of a federally funded community policing training institute. Justine H. Lovig was on the research staff of the Institute for Policy Research at Northwestern University. She currently is a member of the research and planning division of the Washington, DC Metropolitan Police Department, helping implement a new community policing program.

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