How to Become a GREAT Call Center Manager
Language: English
Published by DCD Publishing, 2004
- Softcover
- Used
Seller: World of Books (was SecondSale), Montgomery, IL, U.S.A.World of Books (was SecondSale)
AbeBooks seller since December 20, 2007
Condition: Used - Good
US$ 6.41
Quantity: 1 available
Add to basketItem description from seller
Seller Inventory # 00099702904
- Title
- How to Become a GREAT Call Center Manager
- Author
- Coen, Dan
- Publisher
- DCD Publishing
- Publication year
- 2004
- Condition
- Good
- Binding
- Soft cover
- Language
- English
- ISBN 10
- 0966043669
- ISBN 13
- 9780966043662
A must-read for supervisors, team leaders, managers, trainers and executives.
Are you ready to manage your call center? The premise of this book is clear. When management understands the human initiative, and creates a roadmap that stresses performance through people, organizations and customers win.
How to Become a GREAT Call Center Manager teaches managers to become GREAT at call center supervision, training, coaching and leadership. Includes strategies, worksheets and custom designed outlines for all levels of call center management.
After every section there is a question to probe readers about their thoughts on call center management. And, throughout the book are worksheets to guide call center management and their development. Plus, the book contains 45 "quick strategies" for call center managers.
Become the best call center manager!
"Synopsis" may belong to another edition of this title.
About the Author
A noted industry expert and frequent speaker and consultant about call center management and operations, Dan Coen is the author of the books Building Call Center Culture and Inspiring Call Center Performance.
"About the title" may belong to another edition of this title.
World of Books (was SecondSale)
Montgomery, IL, U.S.A.
AbeBooks seller since December 20, 2007
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SBYB, Inc.
900 Knell Rd
Montgomery, IL U.S.A. 60538
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