Human and organizational factors have a substantial impact on the performance of planning and scheduling processes. Despite widespread and advanced decision support systems, human decision makers are still crucial to improve the operational performance in manufacturing industries. In this text, the state of the art in this area is discussed by experts from a wide variety of engineering and social science disciplines. Moreover, recent results from collaborative studies and a number of field cases are presented. The text is targeted at researchers and graduate students, but is also particularly useful for managers, consultants, and system developers to better understand how human performance can be advanced.

About the Author

Jan. C. Fransoo: Full Professor of Operations Planning and Control at Technical University Eindhoven, NetherlandsToni Waefler: Professor at the University of Applied Science, Olten, SwitzerlandJohn Wilson: Professor of Human Factors in the School of Mechanical, Materials and Manufacturing Engineering. He was founder and first Director of the University' s Institute for Occupational Ergonomics.

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