The A to Z of Being Understood: Make Your Voice Heard and Your Conversations Count

Are you an ambitious professional looking to make your next move? Do you want to build strong, profitable relationships with ease? Give me five minutes and I'll tell you how to be an influential and savvy communicator. Discover simple steps to dramatically increase the effectiveness of your communication so people are inspired to give you what you want. Find the ways and the words to engage and persuade people and make more lasting and profitable relationships, quickly and easily. Save time, money and energy as you go about your business. In this book, you will discover: * The two most powerful words that inspire people to take action or instructions from you * What you're saying that always puts people on the defensive and what to say instead * What you must do to make sure you're understood - and not just nodded at * The one word you must avoid if you want to connect and persuade people with what you have to say * How to take the heat out of a hot-under-the-collar situation and immediately put yourself back in control Plus many more tips, tools and simple strategies.

The Authors Patrick Holden has been involved in dog training for over 25 years both training his own dogs, and others as an instructor. He is an Obedience Competition judge. He trained his Labrador, Whisky, to be the highest qualifying Labrador in Obedience in the UK, and then trained his present Golden Retriever Ob. Ch. Melnola Bramble CDEX-TDEX as the first, and, so far, the only, Golden of all time to qualify at the topmost level in both Working Trials (TDEX) and Obedience (Obedience Champion). He has also trained Bramble to compete in Senior Agility in the Superdogs Final. They have been at Crufts together for several years in the teams and individual obedience finals. In 1996 Bramble was the only, and in 1998 only one of two gundogs in the UK to qualify for the Crufts Individual Obedience Championship. Patrick is now starting to train Bramble's son, Thorn, for competition.

Kay White has been entranced by dogs since early childhood. Her earliest memories are of Pekingese, then Airedales, and a bright, ginger-coloured cross-bred who came with Santa Claus one year. Marriage brought a red Cocker Spaniel and one of the early post-war Boxers. A move to the country made a dream come true a boarding and breeding kennel. Kay specialised in Boxers, Cavalier King Charles Spaniels, and some black Great Danes. The next major breakthrough came when she persuaded the Animal Health Trust, a pioneering centre of animal excellence known throughout the world, to host the first residential course for dog breeders, and so began a long campaign for breeder education which continues to this day. Kay is a prolific writer on animal care and has co-written the best-selling books Doglopaedia, Catlopaedia, and Book Of the Bitch published by Ringpress Books in the UK and with Howell Book House in the USA.