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Bibliographic Details

Title: The Benchmarking Book
Publisher: Routledge
Publication Date: 2009
Language: English
ISBN 10: 0750689056
ISBN 13: 9780750689052
Binding: paperback
Condition: Very Good

About this title

Synopsis

With growing demands for increased operational efficiency and process improvement in organizations of all sizes, more and more companies are turning to benchmarking as a means of setting goals and measuring performance against the products, services and practices of other organizations that are recognized as leaders.

The Benchmarking Book is an indispensable guide to process improvement through benchmarking, providing managers, practitioners and consultants with all the information needed to carry out effective benchmarking studies.

Covering everything from essential theory to important considerations such as project management and legal issues, The Benchmarking Book is the ideal step-by-step guide to assessing and improving your company’s processes and performance through benchmarking.

About the Author

Tim Stapenhurst

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