Benchmarking for Competitive Advantage

Boxwell, Robert J.

ISBN 10: 0070068992 ISBN 13: 9780070068995

Published by McGraw-Hill Professional Publishing, 1994

Language: English

Condition: Used - Very good Hardcover

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Bibliographic Details

Title

Benchmarking for Competitive Advantage

Publisher

McGraw-Hill Professional Publishing

Publication Date

1994

Language

English

ISBN 10

0070068992

ISBN 13

9780070068995

Binding

Hardcover

Condition

Very Good

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About this title

Synopsis

Boxwell, who co-developed and now teaches the benchmarking course for the American Society of Quality Control, explains what benchmarking is and what it's good for, and how to plan and execute a study and develop an action plan based on the results. Cites both successful and disastrous examples in companies such as AT&T, Xerox, and IBM. Few bibliographic references. Annotation copyright Book News, Inc. Portland, Or.

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