Synopsis
The third publication in Erick Simpson's best-selling Managed Services Series, The Best I.T. Service Delivery BOOK EVER! covers all aspects of delivering I.T. and technical services to end-customers through 4 types of service delivery models Hardware Warranty, Break-Fix, Professional and Managed Services. This comprehensive resource details best practices for service delivery, including a description of each service model and strategies for maintaining or maximizing each model, as well as migrating from one service model to another. Covering service pricing and positioning, service delivery, hiring and compensating and training staff and maximizing customer trust, satisfaction and loyalty, this resource is certain to become a key reference manual in your organization. This book will reveal how to successfully deliver I.T. Solutions and Managed Services to become a Trusted Advisor to your clients. These methodologies have helped thousands of Solution Providers tremendously increase their revenues. The Best I.T. Service Delivery BOOK EVER! applies the most highly effective I.T. and Managed Services delivery techniques ever developed to increase your efficiencies, client relationships and revenue, and provide a roadmap to migrate from one service delivery model to another! We've included everything you'll need in The Best I.T. Service Delivery BOOK EVER!, allowing you to: Identify or establish your current service delivery model Understand key characteristics and important considerations for each service delivery model Determine whether you are in Build, Maintain or Maximize mode, and if you are ready to Migrate Recognize the key staff necessary for each model and mode Create an effective hiring, compensation, and training process for all staff Improve customer satisfaction, become a Trusted Advisor and sell more solutions and services to your clients This resource has been highly anticipated by solution providers and channel organizations worldwide, and fills the void for a service-specific work for the I.T. industry, covering hiring, compensating, and training staff; along with project management, quoting and service delivery for 4 service provider groups. Includes nearly 30 downloadable webinars, forms, tools and collateral!
About the Author
Erick Simpson is a recognized IT and Managed Services Business Transformation Author, Speaker and Consultant, and contributor to numerous industry publications and events. Author of The Guide to a Successful Managed Services Practice - What Every SMB IT Service Provider Should Know..., the definitive book on Managed Services, and the follow-ups in MSP University's Managed Services Series The Best I.T. Sales & Marketing BOOK EVER! - Selling and Marketing Managed Services, and The Best I.T. Service Delivery BOOK EVER! - Hardware Warranty, Break-Fix, Professional and Managed Services, Mr. Simpson has also co-authored the HTG publication Peer Power - Powerful Ideas for Partners from Peers. Erick has helped numerous Vendor Channels, their Partners, and thousands of independent IT Solution Providers worldwide educate themselves in transitioning their I.T. Service Businesses to successful, profitable Managed Services Practices. His prior experience includes overseeing the design, development and implementation of Enterprise-level Help Desks and Call Centers for Fortune 1000 organizations. Learn more at ericksimpson.com
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