Best Practices in Customer Service

Zemke, Ron (editor); Woods, John A. (editor)

3.78 out of 5 stars

9 ratings by Goodreads

ISBN 10: 0814470289 ISBN 13: 9780814470282

Published by AMACOM, New York, NY, U.S.A., 1998

Language: English

Condition: Used - Near fine Soft cover

Save for Later

Sold by Rose's Books IOBA, Harwich Port, MA, U.S.A.

Association Member:

IOBA

AbeBooks Seller since November 20, 2001

Seller rating 2 out of 5 stars

View this seller's items

View all copies of this book

Used - Soft cover

Condition: Used - Near fine

Price:

US$ 60.00

US$ 6.00 shipping
Ships within U.S.A.

Quantity: 1 available

Add to basket

Free 30-day returns

Save for Later

About this Item

Near fine in wrappers.

Seller Inventory # 007520

Contact seller

Report this item

Bibliographic Details

Title

Best Practices in Customer Service

Publisher

AMACOM, New York, NY, U.S.A.

Publication Date

1998

Language

English

ISBN 10

0814470289

ISBN 13

9780814470282

Binding

Wrappers

Condition

Near Fine

Seller catalogs

Business and Industry

About this title

Synopsis

A collection of advice from customer service experts covers such topics as customer retention, service recovery, and providing customer service on the Internet

About the Author

"RON ZEMKE (Minneapolis, MN) is president of Performance Research Associates and co-author of AMACOM's Knock Your Socks Off Service series.

JOHN A. WOODS (Madison, WI) is president of CWL Publishing Enterprises, a business book developer specializing in quality management."

"About this title" may belong to another edition of this title.

Store Description

Welcome. Rose's Books (www.roses-books.com) has collections lovingly gathered over many years by resident readers & scholars. We have a wonderful collection of rare biographies, rare children's books, and modern first editions. We also stock history, literature, and special titles in the humanities and sciences. If you have quality books for sale, please contact us. Enjoy browsing our online store located on beautiful Cape Cod. We pride ourselves on treating customers the way we would wish to be treated.

Visit Seller's Storefront

Association Member

Members of these associations are committed to maintaining the highest standards. They vouch for the authenticity of all items offered for sale. They provide expert and detailed descriptions, disclose all significant defects and/or restorations, provide clear and accurate pricing, and operate with fairness and honesty during the purchase experience.

Seller's business information

Rose's Books IOBA
MA, U.S.A.

Sale & Shipping Terms

Terms of Sale

We guarantee your satisfaction. PLEASE EMAIL US AT renee@roses-books.com for CUSTOMER SERVICE. For U.S. orders we ship by the method you have selected, always with Delivery Confirmation. A full refund will be issued, including return shipping, if book is not as described. Rose's Books Inc. is a USA s-corporation. Our business address is Rose's Books, Inc., 44 Old County Road, Harwich Port MA 02646. email: renee@roses-books.com. Tel: 508-432-1749. Fax: 508-632-0205. All communications may be sent...

More Information

Shipping Terms

Shipping costs are based on books weighing 2.2 LB, or 1 KG. If your book order is heavy or oversized, we may contact you to let you know extra shipping is required.

Shipping rates within U.S.A.

Shipping rates within U.S.A.
Order quantity	5 to 14 business days	3 to 6 business days
First item	US$ 6.00	US$ 9.00

Delivery times are set by sellers and vary by carrier and location. Orders passing through Customs may face delays and buyers are responsible for any associated duties or fees. Sellers may contact you regarding additional charges to cover any increased costs to ship your items.