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Seller Inventory # 0814470289-11-1

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Bibliographic Details

Title: Best Practices in Customer Service
Publisher: Amacom Books (edition 1)
Publication Date: 1998
Language: English
ISBN 10: 0814470289
ISBN 13: 9780814470282
Binding: Paperback
Edition: 1.
Condition: Very Good

About this title

Synopsis

A collection of advice from customer service experts covers such topics as customer retention, service recovery, and providing customer service on the Internet

About the Author

"RON ZEMKE (Minneapolis, MN) is president of Performance Research Associates and co-author of AMACOM's Knock Your Socks Off Service series.

JOHN A. WOODS (Madison, WI) is president of CWL Publishing Enterprises, a business book developer specializing in quality management."

"About this title" may belong to another edition of this title.

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AZ Texts LLC
228 Park Ave S Suite 38827, New York, NY, 10003, U.S.A.

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