My Best Service Ever

Mark Arnold,Rory Rowland,Quentin Templeton

ISBN 10: 0981857345 / ISBN 13: 9780981857343

Published by JEM Business Media, 2009

About this Item

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Bibliographic Details

• Title: My Best Service Ever
• Publisher: JEM Business Media
• Publication Date: 2009
• Language: English
• ISBN 10: 0981857345
• ISBN 13: 9780981857343
• Binding: paperback
• Condition: Very Good

About this title

Synopsis

Everyone has customers. What s more, everyone thinks they know what their customers want. What if you could read exactly what your customers thought was the best service they had ever received? Finally, there is. My Best Service Ever is a compilation of stories from ordinary customers who answered the question, What is the best service you ve ever had? Turn page after page as you experience the emotional swells the best service delivers! My Best Service Ever puts the customers playbook in your hands. Learn what they re looking for, and the simple, practical ways you can provide them with everything they dream of. Service is not passive; it is an action that customers instantly notice. Perfect those strategies with My Best Service Ever and reap the rewards of repeat customers! FROM BACK COVER: Finally, a workbook designed to illustrate the power of great service! Mark, Rory, and Quentin explore service through the eyes of those who received it. A compilation of stories from ordinary customers, discover the dynamic difference that the BEST service provides! Discover the strategies to Become a results-oriented organization Personalize your daily interactions Realize the power of knowing your customers fears Service is not passive. It is an action that customers instantly notice. Perfect those strategies with My Best Service Ever!

About the Author

Mark Arnold is a speaker, consultant and author who helps organizations achieve their goals with strategic marketing insights and energized training. He is the Senior Vice President of a multi-million dollar financial institution in Texas where he lives with his wife and two daughters. Arnold is also the author of Marketing Across the Generations, Gen. X. Rory Rowland is an international speaker and management consultant, he has been the CEO of 2 financial institutions. He has presented his high energy, fun, and humorous programs to tens of thousands of people in every state of the union. He has an MBA from the University of Missouri, and a BS degree in Economics. Quentin Templeton is a student at Northwest Missouri State University, where he is majoring in Business Management and Spanish. A speaker and author, Quentin enjoys empowering groups to achieve service success.