Draws on the author's experiences at the Ford Motor Company to explain how and when to implement radical change in any firm by organizing teams, training employees, and instituting a quality program

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Here, Petersen, who was president and chairman of the Ford Motor Company in the 1980s, describes how he turned Ford around and gave power back to the employees. Presenting these lessons in a way that can be applied to almost any corporation, he shows how to use statistical process control, employee involvement, participative management, and worker empowerment to create a workplace where people are excited to come to work. This can only occur when there is a real sense of teamwork, and management is committed to training and retraining employees. A strong statement for why management should pay greater attention to its employees. Recommended for medium-to-large business collections.
- Michael D. Kathman, St. John's Univ., Collegeville, Minn.
Copyright 1991 Reed Business Information, Inc.

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