Understanding technology and globalizing IT in a real bank
This study examines how a bank tried to scale a local, stand-alone banking system to operate worldwide. It shows how implementation became an iterative, learning process that blended local needs with a global strategy. The book reveals how organizational learning influenced technology choices, and how different groups balanced autonomy with common standards.
Readers will see concrete case details about the Automated Banking System, its adaptations, and the challenges of aligning local procedures with a central, global plan. The narrative explains why a technical decision can reshape organizational practice, and how error-detection and adaptation drive ongoing improvement.
- How a local system evolved into a global platform and what that meant for branches worldwide
- The tension between local autonomy and global control in technology deployment
- Different views of organizational learning: single-loop and double-loop learning in practice
- Lessons on documenting changes, managing modifications, and coordinating across regions
Ideal for readers interested in IT strategy, organizational learning, and the real-world dynamics of technology globalization.