Beyond Listening: Learning the Secret Language of Focus Groups

Goebert, Bonnie,Rosenthal, Herma

ISBN 10: 0471395625 / ISBN 13: 9780471395621

Published by Wiley, 2001

About this Item

hardcover book no dust jacket, light wear to cover and book edges.

Seller Inventory # mon0000023077

Bibliographic Details

• Title: Beyond Listening: Learning the Secret Language of Focus Groups
• Publisher: Wiley
• Publication Date: 2001
• Language: English
• ISBN 10: 0471395625
• ISBN 13: 9780471395621
• Binding: hardcover
• Condition: Good

About this title

Synopsis

A groundbreaking guide to making one of marketing's most important resources more effective
When kids in a Nabisco focus group told researchers that they always separated their Oreos before they ate them, the researchers recommended that the company develop a cookie that couldn't be taken apart. Fortunately, in this case, Nabisco didn't heed the researchers' advice. Each year, companies spend a billion dollars on focus groups designed to ferret out consumer motivation, and, according to expert Bonnie Goebert, in many cases they're throwing their money away. In this fascinating book, Goebert, a highly respected moderator with three decades of experience with focus groups, explains what's wrong with how companies use the information. More importantly, she draws on her own experiences with clients like the New York Times, Tropicana, Maxwell House, Colgate, Maybelline, Lipton, Federal Express, and scores of other prestigious accounts to provide simple clear-cut guidelines on how companies of just about any size can use focus groups to capture the hearts and minds of consumers.
Bonnie Goebert (Southampton, NY) heads her own focus group consulting firm.

About the Author

BONNIE GOEBERT is a leading expert in focus group research, with thirty years of experience working on brand identity, product development, category expansion, and promotion and advertising strategy with Fortune 1000 companies in virtually every product category. She heads The Bonnie Goebert Company, a qualitative research consulting firm.

HERMA M. ROSENTHAL runs Writing Resource, an editorial consulting firm. Her clients have included The New York Times, Discovery Communications, and Children's Television Workshop. Rosenthal has written for Newsday, TV Guide, and Entertainment Weekly, among other publications.