Bit Literacy

"Bit Literacy" is essential reading for anyone who has experienced "digital overload" the daily flood of e-mail, multiple todo lists, a cluttered desktop, documents in various file formats, and the constant distraction of cell phones and other devices. More than a quick fix or another "how-to" guide, the book offers an entirely new way of attaining productivity that users at any level of expertise can put into action right away. This is "bit literacy," a method for working more productively in the digital age, with less stress. Mark Hurst - who has reached hundreds of thousands of readers through his Good Experience e-mail newsletter, Uncle Mark technology guides, thisisbroken.com, and other websites - has revealed the way to survive, and thrive, in the digital age: "Let the bits go."

Widely credited for popularizing "customer experience" online, Mark Hurst has worked since the birth of the Web to make Internet technology easier to use. Named one of the 1,000 most creative individuals in the U.S. by Richard Saul Wurman, and Netrepreneur of the Year by InfoWorld magazine, Hurst is a leading authority on making people more productive with technology.

As the founder of Creative Good and Good Experience, and host of the renowned Gel conference (Good Experience Live), Hurst and his companies help organizations work more productively and create better customer experiences. Hurst holds bachelor's and master's degrees in computer science from MIT. He lives in New York City with his wife.