Blueprint for the Contact Center of the Future: The IT Guide for Relevancy, Resources, and Results.
Language: English
Published by Erin Wilson, 2023
- Softcover
- Used
Seller: WorldofBooks, Goring-By-Sea, WS, United KingdomWorldofBooks
AbeBooks seller since March 16, 2007
Condition: Used - Very good
US$ 2.92
Quantity: 1 available
Add to basketItem description from seller
The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.
Seller Inventory # GOR013824327
- Title
- Blueprint for the Contact Center of the Future: The IT Guide for Relevancy, Resources, and Results.
- Author
- Wilson, Erin
- Publisher
- Erin Wilson
- Publication year
- 2023
- Condition
- Very Good
- Binding
- Paperback
- Language
- English
- ISBN 10
- 0996237313
- ISBN 13
- 9780996237314
- Illustrator
- Waidhofer, Arthur
- Item weight
- 372 grams
As businesses move more operations to the cloud, IT leaders are expected to be the cloud contact center experts for their organizations. Selecting an enterprise-grade solution for your business needs, while straightforward, isn’t a trivial task. In Blueprint for the Contact Center of the Future, Erin Wilson uses a metaphor of building your dream home to share a step-by-step approach to the selection process. From choosing a location to hiring a decorator — and everything in between — Wilson makes sure you won’t miss a beat.
This book provides strategic yet practical advice for anyone looking to improve their contact center. Building on a foundation of facts and furnishing stories of successful business leaders, Wilson keeps an otherwise dry topic light and readable. Anyone seeking a better understanding of the contact center or how best to weather the changes of industry and customer expectations will benefit from spending time with this guide for relevancy, resources, and results.
"Synopsis" may belong to another edition of this title.
WorldofBooks
Goring-By-Sea, WS, United Kingdom
AbeBooks seller since March 16, 2007
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