Blueprint for the Contact Center of the Future: The IT Guide for Relevancy, Resources, and Results.
Language: English
Published by Erin Wilson, 2023
- Softcover
- Used
Seller: World of Books (was SecondSale), Montgomery, IL, U.S.A.World of Books (was SecondSale)
AbeBooks seller since December 20, 2007
Condition: Used - Very good
US$ 3.50
Quantity: 1 available
Add to basketItem description from seller
Item in very good condition! Textbooks may not include supplemental items i.e. CDs, access codes etc.
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- Title
- Blueprint for the Contact Center of the Future: The IT Guide for Relevancy, Resources, and Results.
- Author
- Wilson, Erin
- Publisher
- Erin Wilson
- Publication year
- 2023
- Condition
- Very Good
- Binding
- Soft cover
- Language
- English
- ISBN 10
- 0996237313
- ISBN 13
- 9780996237314
- Illustrator
- Waidhofer, Arthur
As businesses move more operations to the cloud, IT leaders are expected to be the cloud contact center experts for their organizations. Selecting an enterprise-grade solution for your business needs, while straightforward, isn’t a trivial task. In Blueprint for the Contact Center of the Future, Erin Wilson uses a metaphor of building your dream home to share a step-by-step approach to the selection process. From choosing a location to hiring a decorator — and everything in between — Wilson makes sure you won’t miss a beat.
This book provides strategic yet practical advice for anyone looking to improve their contact center. Building on a foundation of facts and furnishing stories of successful business leaders, Wilson keeps an otherwise dry topic light and readable. Anyone seeking a better understanding of the contact center or how best to weather the changes of industry and customer expectations will benefit from spending time with this guide for relevancy, resources, and results.
"Synopsis" may belong to another edition of this title.
World of Books (was SecondSale)
Montgomery, IL, U.S.A.
AbeBooks seller since December 20, 2007
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Founded in 2002, World of Books is a leading online destination for buying and selling both preloved and new books, committed to making sustainable reading accessible to all. With a mission to help people read more and waste less, World of Books offers a huge range of affordable, high-quality books — giving both new and preloved titles a second life. The company also operates World of Books – Sell Your Books, an easy-to-use platform that allows customers to trade in unwanted books for cash, helping to keep books in circulation while promoting sustainability. As a Certified B Corp, World of Books is driven by a vision to become the world’s largest and most sustainable dedicated online bookstore. The company measures its success through the positive environmental impact it creates, the value it provides to customers, and its ability to operate profitably while supporting its sustainable mission …
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