Title: Borders in Service: Enactments of Nationhood in Transnational Call Centres (Paperback or Softback)
Publisher: University of Toronto Press 9/21/2016
Publication Date: 2016
Language: English
ISBN 10: 148752059X
ISBN 13: 9781487520595
Binding: Paperback or Softback
Condition: New
Weight: 0.9 pounds
Book Type: Book

About this title

Synopsis

Borders in Service traces the intersection of service labour and national identity across global call centres in seven countries: El Salvador, Guatemala, Guyana, Mauritius, Morocco, the Philippines, and the US-Mexico border. While most studies on offshore call centres have focused on India this collection explores the experiences of call center workers in many of the newly emerging hubs of transnational service work.

In this collection, Kiran Mirchandani and Winifred Poster have gathered a wide range of contributors to explore the dynamics within global call centres. Such dynamics include: language, speech, accent issues, expressions of consumer sentiment, physical space, and organizational, human resource, and labour policies. By grounding the theoretical debates on nationhood and labour in the realities of daily life in global call centres, Mirchandani and Poster have created a timely, accessible and revealing collection that will change what we know about offshored customer service work.

About the Author

Kiran Mirchandani is at the Ontario Institute for Studies in Education, University of Toronto.
Winifred Poster is at Washington University in St. Louis.

"About this title" may belong to another edition of this title.

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