Title: Breaking Through the 4 Barriers to Quality: Building Business Infrastructures for the 21st Century
Publisher: Ordway Anderson
Publication Date: 1997
Language: English
ISBN 10: 0966025709
ISBN 13: 9780966025705
Binding: Paperback
Condition: As New
Weight: 17 ounces

About this title

Synopsis

Breaking Through The 4 Barriers To Quality identifies the four barriers to quality - fear of expression, lack of communication, lack of verbal and written procedures, and lack of training - that prevent companies from producing quality programs and providing quality services. The author not only tells you what you ought to be doing to ensure quality business operations, but he explains how to do it. This book offers a refreshing change from other quality programs that stop when the barriers are identified.

About the Author

Bruce Snell is president and CEO of BSG International, a company that offers businesses a complete infrastructuring package to increase quality and promote positive customer relations. He is creator of BaseWork Systems 2000TM - a fifty-step, quality-directed program, which moves a company from an informal to a formal organization.

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