Breakthrough Process Redesign: New Pathways to Building Customer Value

Highly effective performance! Fiercely competitive! Consistently "wows" customers! Provides maximum customer value! Every organization - regardless of industry - that is trying to grow and succeed in today's highly competitive markets would like to be described that way. Yours can be!
Breakthrough Process Redesign gets down to the nitty-gritty and shows you how to do it in the real world, with real employees, in your environment. It shows for the first time how you can maximize customer value by effectively bringing the customer into business strategy development - using customer input to identify the processes where breakthrough improvement of fifty to ninety percent in time, quality, cost, flexibility, and responsiveness will assure your success.
The authors, both tested experts in business improvement, lay out four key elements to success: (1) how to choose the right processes for redesign based on customer-focused organizational vision and strategies, (2) how to analyze the chosen processes precisely and in quantitative terms, (3) how to apply the correct improvement tools for breakthrough results, and (4) how to develop middle management competencies that have proved to be essential to achieving and sustaining organizational success in process redesign.
The authors stress the importance of the management element in achieving dramatic and permanent results. Using their experiences and research at dozens of companies, they detail eight key competencies that differentiate superior managers from those who are less successful in a breakthrough improvement environment. They provide you with tools to determine key customer values; develop organizational strategies to maximize customer value; successfully create and sustain a breakthrough redesign environment; develop essential middle management competencies; set breakthrough redesign improvement goals; form successful cross-functional teams to get measurable results; launch a breakthrough redesign effort using "quick win" strategies; begin achieving measurable, quantifiable results in four to six months; use a simple, universal problem-solving method everyone understands; and use an eye-opening "readiness assessment" to anticipate obstacles.
Breakthrough Process Redesign is filled with actual examples and case studies drawn from the authors' experiences. If your organization is ready to become truly competitive by aligning all functions to maximize value to the customer, Breakthrough Process Redesign is an essential tool. It will show you how to make "breakthroughs" a deliberate, new way to think, operate, and win.