Bringing Citizens Back In: | Public Sector Reform, Service Delivery Performance, and Citizen Accountability in an Indian State

Jonathan Caseley

ISBN 10: 3838343328 / ISBN 13: 9783838343327

Published by LAP LAMBERT Academic Publishing, 2010

About this Item

Bringing Citizens Back In: | Public Sector Reform, Service Delivery Performance, and Citizen Accountability in an Indian State | Jonathan Caseley | Taschenbuch | 212 S. | Englisch | 2010 | LAP LAMBERT Academic Publishing | EAN 9783838343327 | Verantwortliche Person für die EU: preigu GmbH & Co. KG, Lengericher Landstr. 19, 49078 Osnabrück, mail[at]preigu[dot]de | Anbieter: preigu.

Seller Inventory # 101112984

Bibliographic Details

• Title: Bringing Citizens Back In: | Public Sector Reform, Service Delivery Performance, and Citizen Accountability in an Indian State
• Publisher: LAP LAMBERT Academic Publishing
• Publication Date: 2010
• Language: English
• ISBN 10: 3838343328
• ISBN 13: 9783838343327
• Binding: Taschenbuch
• Condition: Neu
• Dimensions: 220W x 150H x 14D millimeters 220 millimeters width by 150 millimeters height by 14 millimeters depth
• Weight: 334 grams
• Seller catalogs:
  • Bücher

About this title

Synopsis

In recent years there has been considerable research and development practice attention focused on the role of citizens in demanding accountability from public sector organisations in developing countries. Yet, limited attention has been paid to explaining exactly how citizen "voice"/demand for accountability can led to measurable improvements in service delivery performance in these organisations. The following book addresses this gap through examining two public sector organisations in Andhra Pradesh State, Southern India ? the Hyderabad Metropolitan Water Supply and Sewerage Board (Metro Water) and Department of Registration and Stamps ? which undertook customer-focused, service delivery reforms at the end of the 1990s. An important finding from these cases is that consistent demand for accountability from citizens provided new sources of information to senior mangers which they could then use to hold ?front-line? workers to account. A key lesson for service-focused, public sector reform in developing countries, is that transparent, cost-effective, and accessible citizen-based accountability mechanisms can lead to long-term organisational transformation and sustained improvements in service delivery performance.