Building Call Center Culture : Strategies for Designing a World Class Performance-Based Environment Within Your Customer Contact Center

Dan Coen

ISBN 10: 0966043626 / ISBN 13: 9780966043624

Published by DCD Publishing, 2001

About this Item

201 numbered pages; some minor highlighting and underlining; name inside back cover; a few minor marks to edges of closed pages; light edgewear to cover; light rub; a couple minor creases to cover; several minor scratches/ dings to cover; weighs 10.5 ounces; measures 8.3 by 5.4 by .5 inches; first listed 3/27/16.

Seller Inventory # 10958

Bibliographic Details

• Title: Building Call Center Culture : Strategies for Designing a World Class Performance-Based Environment Within Your Customer Contact Center
• Publisher: DCD Publishing
• Publication Date: 2001
• Language: English
• ISBN 10: 0966043626
• ISBN 13: 9780966043624
• Binding: Soft cover
• Condition: Fair

About this title

Synopsis

Book by Coen, Dan

About the Author

Dan Coen has dedicated his career to call center operations, direct marketing, management, and sales. He is an authority on building call centers, managing direct marketing and sales campaigns, motivating agents, integrating technology and e-commerce within the customer contact center, and customizing training workshops and strategies for professionals nationwide. Dan's first book and workbook Friendly Persuasion: Dynamic Telephone Sales Training and Techniques for the 21st Century, studies telesales training and communication for any professional that sells and communicates via the telephone. He lives in Los Angeles.