Title: Building Call Center Culture: Strategies for Designing a World Class Performance-Based Environment Within Your Customer Contact Center
Publisher: DCD Publishing
Publication Date: 2001
Language: English
ISBN 10: 0966043626
ISBN 13: 9780966043624
Binding: Paperback
Condition: Very Good

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Book by Coen, Dan

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Dan Coen has dedicated his career to call center operations, direct marketing, management, and sales. He is an authority on building call centers, managing direct marketing and sales campaigns, motivating agents, integrating technology and e-commerce within the customer contact center, and customizing training workshops and strategies for professionals nationwide. Dan's first book and workbook Friendly Persuasion: Dynamic Telephone Sales Training and Techniques for the 21st Century, studies telesales training and communication for any professional that sells and communicates via the telephone. He lives in Los Angeles.

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