Building Cultures and Climates for Effective Human Services : Understanding and Improving Organizational Social Contexts With the Arc Mode

Many healthcare, behavioral health, and social service organizations provide ineffective services. In Building Cultures and Climates for Effective Human Services, the authors use their own case examples, nationwide studies, and randomized controlled trials to explain how these organizations can remove service barriers and support the use of evidence-based practices and other innovations by changing their cultures and climates.

Anthony Hemmelgarn, PhD, is an industrial psychologist who has worked with researchers, organizational leaders, and practitioners nationwide to improve organizational cultures, climates, and effectiveness for over two decades. He is a primary co-developer and the lead implementation expert for ARC, an empirically-proven organizational development model that has improved organizational social contexts within human services across the nation, as well as client, staff, and organizational outcomes. He and his colleagues' publications in leading journals have helped shape research, organizational change theory, and organizational strategies to improve cultures and climates within human service organizations. He continues to promote and develop innovative approaches to optimize human services outcomes in healthcare and other human service organizations today.

Charles Glisson, PhD, is currently Chancellor's Professor Emeritus at the University of Tennessee Knoxville and an active consultant for organizational research and implementation projects focused on improving human services. He has directed organizational research funded by the National Institutes for Health, W.T. Grant Foundation and other funders for over 40 years and authored over one hundred publications on human service organizations. Professor Glisson is internationally known for his work on assessing and changing organizational social context to improve human services with the OSC and ARC and was awarded the NASW Lifetime Achievement Award in Health and Mental Health in 2014.