Building & Managing a World Class It Help Desk

Wooten, Bob

ISBN 10: 007213237X / ISBN 13: 9780072132373

Published by McGraw-Hill Osborne Media, 2001

About this Item

Seller Inventory # 494896-n

Bibliographic Details

• Title: Building & Managing a World Class It Help Desk
• Publisher: McGraw-Hill Osborne Media
• Publication Date: 2001
• Language: English
• ISBN 10: 007213237X
• ISBN 13: 9780072132373
• Binding: Soft cover
• Condition: New

About this title

Synopsis

Get full details on how to set up an efficient help desk using this comprehensive resource. Real-world examples and step-by-step instructions for doing everything from choosing a staff to implementing the latest technologies make this book truly a blueprint for help desk success.

About the Author

Robert Wooten (Yorktown, Virginia) is Manager of Information Technology Services and Operations for a large wholesale distributor with over 9,000 employees. He has over 13 years experience in the IT field and directs a staff of 95 associates offering Systems and Database Administration, Networking, Help Desk, Training and Documentation, Telecommunications, Internet and Intranet services, and Asset Management.