Building & Managing A World Class IT Help Desk
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Language: English
Published by McGraw-Hill Osborne Media, 2001
- Softcover
- New
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- Title
- Building & Managing A World Class IT Help Desk
- Author
- Bob Wooten; G. Robert Wooten
- Publisher
- McGraw-Hill Osborne Media
- Publication year
- 2001
- Condition
- New
- Binding
- Soft cover
- Language
- English
- ISBN 10
- 007213237X
- ISBN 13
- 9780072132373
Get full details on how to set up an efficient help desk using this comprehensive resource. Real-world examples and step-by-step instructions for doing everything from choosing a staff to implementing the latest technologies make this book truly a blueprint for help desk success.
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About the Author
Robert Wooten (Yorktown, Virginia) is Manager of Information Technology Services and Operations for a large wholesale distributor with over 9,000 employees. He has over 13 years experience in the IT field and directs a staff of 95 associates offering Systems and Database Administration, Networking, Help Desk, Training and Documentation, Telecommunications, Internet and Intranet services, and Asset Management.
"About the title" may belong to another edition of this title.
California Books
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