Building & Managing a World Class It Help Desk

Bob Wooten; G. Robert Wooten

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ISBN 10: 007213237X ISBN 13: 9780072132373

Published by McGraw-Hill/Osborne Media, 2001

Language: English

Condition: Used - Very good Soft cover

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May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less 2.76.

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Bibliographic Details

Title

Building & Managing a World Class It Help Desk

Publisher

McGraw-Hill/Osborne Media

Publication Date

2001

Language

English

ISBN 10

007213237X

ISBN 13

9780072132373

Binding

Paperback

Condition

Very Good

Dust Jacket Condition

No Jacket

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About this title

Synopsis

Get full details on how to set up an efficient help desk using this comprehensive resource. Real-world examples and step-by-step instructions for doing everything from choosing a staff to implementing the latest technologies make this book truly a blueprint for help desk success.

About the Author

Robert Wooten (Yorktown, Virginia) is Manager of Information Technology Services and Operations for a large wholesale distributor with over 9,000 employees. He has over 13 years experience in the IT field and directs a staff of 95 associates offering Systems and Database Administration, Networking, Help Desk, Training and Documentation, Telecommunications, Internet and Intranet services, and Asset Management.

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