Building Resiliency

It is sometimes hard to accept change - particularly when it is delivered as a hardship, disappointment, or rejection. But by developing resiliency managers can not only accept change, but learn, grow, and thrive in it. This guidebook defines resiliency, explains why it's important, and describes how you can develop your own store of resiliency. It focuses on nine developmental components that, taken together, create a sense of resiliency and increase your ability to handle the unknown and to view change - whether from disappointment or success - as an opportunity for development.

Mary Lynn Pulley has researched, taught, and spoken about resiliency in the workplace since 1994. Currently a senior program associate at CCL, she holds an Ed.D. in human and organizational development from Vanderbilt University.

Michael Wakefield is a manager of trainer development at CCL. He holds an M.A. in psychology from Lone Mountain College (now part of the University of San Francisco), is certified by the Society for Human Resource Management as a Senior Professional in Human Resources, and is licensed as a Professional Counselor.