Business Challenges in the Twenty First Century : Preparing for the Future (Reprint)

Contents Preface. 1. Indian business preparing for the future/Prem Kumar and Dyal Bhatnagar. 2. Women executives in changing times a study with reference to women working in private sector banks and insurance companies/Parvinder Arora and Ashwani Bhalla. 3. Future challenge to managing people for competitive advantage/Riyaz Rainaye. 4. Changing business scenario and human resources a case for acceleration of burnout amongst workforce/R.S. Dhaliwal. 5. Jobs satisfaction level of bank employees under different situations of respondent characteristics and job factors preparing for the future/Selvaarani Shanker. 6. Entrepreneurial and leadership challenges in twenty first century/Ashwani Bhalla and Harbilas. 7. Marketing issues and challenges in Indian markets an action agenda for marketers/M.A. Sahaf. 8. Changing profile of Indian consumers and implications for marketers/Balram Dogra and Rajesh Verma. 9. Changing role of women in purchasing decisions A Survey of Patiala and Chandigarh/Parveen Gill Pushpinder Gill and Bharatbhushan Singla. 10. Managing customer expectation in the next economy/Pawan Kumar Taneja and P.P. Singh. 11. Changing dimensions of marketing in India an analysis of viral marketing/Pushpinder Gill and Sarupinder Singh. 12. Service quality perceptions in banks a comparative analysis/Mushtaq A. Bhat. 13. Conceptual model of banking service quality/Navdeep Aggarwal Mohit Gupta and S.K. Singla. 14. Performance of Indian capital market and financial reporting tradeoffs a case for corporate governance/G.S. Batra. 15. Corporate governance and disclosure practices Indian experience/Rajinder Kaur. 16. Activity based costing a conceptual understanding/Parvinder Arora. 17. Issues in activity based costing/Parvinder Arora. 18. Emerging trends in the NPA management in the Indian Banking Industry/Manjit Singh and Amandeep Singh. 19. New revolution in the Indian Banking Industry internet banking/Balwinder Singh and Pooja Malhotra. 20. Using internet as a research tool a study of consumption patterns of the global online communities/Devinderpal Singh. 21. Implementation of ERP systems application of multi dimensional approach/Ashim Raj Singla and D.P. Goyal. 22. Managing processes for business excellence the TQM approach by PSU/Pankaj Madan. 23. Manufacturing excellence leading to world class manufacturing Japanese vs. Indian practices/Rajinder Kaur D.P. Warne and Rajwinder Singh. 24. Trade protection measures challenges and implications for Indian business/Rajiv Arora. 25. New economic environment and employment in India/R.K. Mahajan. 26. New economic environment and trade unions in India/Kesar Singh Bhangoo. 27. Problems and prospects of BPO industry in India/Pratibha Goyal and Amit Sikka. 28. ITES and BPO a boost to Indian economy/Bikram Singh Virk. 29. Preparedness of the Indian textile industry for the Post Quota Regime opportunities and challenges/Sandeep Kapur Babita Kumar Gagandeep Banga and Manveen Saini. 30. Developing an effective knowledge management strategy/Shailender Saini and Gianetan Sekhon. 31. Industrial sickness in Punjab a case study of Punjab State Industrial Development Corporation (PSIDC). Index. The Indian business is undergoing massive restructuring in the wake of economic liberalisation growing regional economic integration and compliance with WTO provisions. This book is the result of deliberations which took place during National Seminar on Indian Business Preparing for the Future held on March 13 14 2004 at University School of Management Punjabi University Guru Kashi Campus Talwandi Sabo. The aim of the seminar was to generate ideas aligning management initiatives with the changing demands on the business sector. The seminar was an attempt to provide a platform for interaction and knowledge sharing amongst the experts from academia and the industry on the opportunities and challenges of doing business in the changing environment. The papers which were presented and deliberated upon covered the t.…