Implement practical solutions in business continuity management and organizational resilience guided by international best practice from ISO 22301:2019.
Business continuity management and resilience are critical to maintaining a healthy business, but many organizations either do nothing (leaving themselves exposed to disruption), take short cuts (leaving major gaps) or fail to properly engage senior stakeholders. This book is a straightforward guide to delivering an effective business continuity capability, including practical solutions built from the author's personal experience managing hundreds of projects in a variety of business settings.
Business Continuity Management compares incident management, crisis response and business continuity and how to explain their importance to senior decision makers to ensure appropriate investment. Readers will benefit from case studies of organizational crises and disruptions, including Home Depot, Nissan, RBS, Facebook, Equifax and KFC, and an exploration of lessons learned from the COVID-19 pandemic. With key performance indicators, templates and checklists covering planning, response, reporting and assurance, this book is the essential reference for business continuity and resilience which can be tailored to any organization.
James is Managing Director of Strategic Risk Consulting for Marsh. He has extensive experience of delivering Business Continuity Management, Crisis Management, Supply Chain and Operational Resilience projects across a wide range of industries. He previously worked for PwC where he was responsible for building the firm's enterprise resilience advisory services. He has also held Head Risk Management roles for the Nuclear Decommissioning Authority in the UK and
for the British Broadcasting Corporation (BBC).
Outside of his day to day role; James chairs the International Standards Committee (ISO) responsible for the development of all global Business Continuity and Organizational Resilience Standards. Under his chairmanship the group has published a wide range of Standards including ISO 22316 (Organizational Resilience) and the 2019
revision of ISO 22301 and ISO 22313 (Business Continuity Management).
Through his ISO role and broader consulting experience, James is regularly asked to speak at conferences on the subject of Business Continuity and Resilience. He is also often quoted in the media having appeared on, or been quoted by the BBC, CNN and the Times newspaper.
Prior to his consulting experience, James worked for the UK Cabinet Office where he was responsible for planning for terrorism events during the London Olympic Games in 2012. This role involved working to support Government Ministers in responding to national emergencies as part of the UK's crisis response structures (otherwise known as
COBR). James in an Honorary Member of the Business Continuity Institute (BCI). He is based in London.
