Business Notes: Writing Personal Notes That Build Professional Relationships

Following up her popular backlist title, Just a Note to Say . . ., the author offers guidelines, advice, and models for crafting winning business notes, e-mail, cards, and faxes to make a good impression on dozens of occasions. 15,000 first printing.

It is not a collection of business letters, ready to be mailed to any Tom, Dick, or Harriet. Rather, editor and author Isaacs takes her own advice and offers a very personal and very engaging view of an etiquette practice many would prefer to forget. Outlining every conceivable situation in which note writing could be a point well made, Isaacs first emphasizes the value of ignoring such high-tech tools as e-mail in favor of handwritten or typed missives. Occasions range from "saw this and thought of you" to the death of a dear one; every single solution, whether penned by the author or others, adds both grace and humanity to a work relationship, which is, after all, the prime raison d'etre for notes and their continued use as a business and social communications vehicle. Barbara Jacobs