Describes a new method for designing and implementing office workflow systems. Provides the reader with a way of clearly documenting the processes and process-related knowledge that are the end result of a business process reengineering study.

About the Author

Michael Jackson has worked in software for over thirty years, during which time he has been involved in all aspects of program and system development. In 1971 he started his own company offering courses, project support and tools for software developers. He now works as an independent consultant in London, and works part time in software development at AT&T Research in New Jersey. He played the leading role in developing the JSP and JSD methods of program and system develpment.

Graham Twaddle is Technical Director of Sherwood International, a company specializing in the design and production of computer systems for the insurance industry. Prior to this Graham was the founding director of Beta Computers, a company specializing in tools for assisting rapid application development in industry areas.

0201177684AB04062001

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