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Bibliographic Details

Title: Business Process Improvement Workbook: Documentation, Analysis, Design, and Management of Business Process Improvement
Publisher: McGraw-Hill Professional 01/04/1997
Publication Date: 1997
Language: English
ISBN 10: 0070267790
ISBN 13: 9780070267794
Binding: Hardcover
Condition: Very Good

About this title

Synopsis

This long-awaited companion and update to H. James Harrington's best-selling Business Process Improvement is a hands-on implementation guide. It focuses on upgrading information distribution paths to optimize the many processes with which they come in contact. Filled with lists, charts, and appendices, this workbook tells how to document a company's processes, analyze current effectiveness, design new processes, use system enablers, and much more.

About the Author

H. James Harrington, Ph.D., the visionary International Quality Advisor for Ernst & Young, added Business Process Improvement to today's business lexicon. with over 15 books to his credit and more than 45 years of experience, Dr. Harrington is considered one of the world's Performance Improvement gurus.

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